Our People

We are committed to the ongoing development of all our staff to ensure we are able to deliver on our promises to customers now and into the future. We are ambitious and our year on year growth demonstrates the hard work and commitment we gain from our excellent team.

With a diverse and growing workforce, we pride ourselves on providing an environment where collaboration is encouraged. We approach product development and deployment by drawing together expertise from across our business. Supported by agile systems and processes, our people are motivated to experiment, take risks and innovate to ensure Ramtech remains a market leader. We fail fast to learn fast, ensuring our solutions meet our customer needs and quality expectations.

Our products and services are all supported by our dedicated customer service teams who know the importance of leaving our customers delighted. Our investment in our people, systems and processes supporting our customer service ensure we can deliver on this aspiration.

Customer Support

The solutions we create are supported from the very start of development right through to their ongoing operation. At every stage, our customers have direct access to the expertise, information and support they need – peace of mind is a key focus. Front line support from our technical customer service team covers across all areas including technical knowledge, delivery, engineering, sales orders and general enquiries.

To ensure a complete support solution, our team of field engineers are available to provide specialist support either over the phone or on site if required. A key part of our service for many of our products is the annual subscription that ensures a customer portal login, user names and passwords, full customer care package, connection to the network, health monitoring, remote support, on-site support, data centres and maintenance both predictive and reactive.

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Our teams are passionate and true experts in their specific field, from support to innovation.

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Product Innovation

Wireless innovation is at the centre of Ramtech. Our research and development programme delivered by our internal team continues to deliver unparalleled, market-leading industrial solutions on which we pride ourselves.  We invest well over 10% of our revenue back into our Product Innovation programme each year to ensure our people and technologies remain at the forefront of the industry.

Our customer-led approach defines our Product Innovation activity, from the early discussions around a solution’s need, all the way to the finished product. We constantly innovate and update our products in line with the latest technology available, ensuring our solution remains as relevant as possible to an ever-changing world.

Quality is absolutely key in the design of our solutions. Our management system complies with the international standard ISO 9001:2015. This business-wide focus includes a commitment to meet the requirements of our customers, in addition to meeting all legal and regulatory requirements that apply to our solutions and services.

Maintenance & Logistics

We work directly with clients to offer maintenance and servicing programmes that deliver the flexibility and convenience required by busy companies. Our team can provide support over the telephone or on site if needed. There is always someone on-hand to solve any issues.

Our global approved partners may also be able to support ongoing maintenance – contact your local representative to find out more.

Ramtech also have an in-house logistics team, who work tirelessly to pack our physical solutions to be delivered to sites across the world, often to very tight timescales. With our manufacturing base close to our HQ in the UK, we can help distribute our solutions to you rapidly and efficiently.

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Join Us

If Ramtech sounds like the sort of company that you’re keen to work for – and one that you can contribute to – we’re keen to hear from you. Visit our careers page get in touch find out what it’s like to work at Ramtech.